Facebook AI Customer Support Agent
An AI-powered Facebook Messenger support agent connected to n8n and a business knowledge base. The system receives customer inquiries, retrieves relevant business information, generates context-aware responses, and sends the reply through the Meta Messenger API.
Business problem
Businesses answering Facebook inquiries manually can miss messages, repeat the same explanations, and struggle to maintain consistent response quality.
What I built
A Messenger webhook sends incoming messages into n8n, extracts sender and message data, retrieves approved business knowledge, drafts a response, and sends a formatted reply through the Meta API.
How I built the workflow
Receive message
Facebook sends a Messenger event into the webhook.
Extract context
The workflow identifies sender details and message content.
Retrieve knowledge
Approved business information is loaded from configured documents.
Generate response
AI drafts a context-aware response using the available knowledge.
Send reply
The Meta Messenger API delivers the formatted message.
Escalate
Unclear or sensitive cases can be routed to a human.
Tools and integrations
Key features
- Facebook webhook intake
- Sender identification
- Message extraction
- Business knowledge retrieval
- AI-generated support responses
- Messenger reply formatting
- Error and fallback handling
- Human escalation path
Intended impact
- Expected to improve response consistency.
- Expected to reduce repetitive support drafting.
- Keeps human escalation available for sensitive or unresolved cases.
Project results
Designed for faster first replies after production testing.
Human handoff is planned as part of the flow.
Future improvements
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Need a reliable ai customer support system?
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